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Health & safety update


Our Policies

The law requires us to tell you about cookies used on this site.

What are cookies?

Cookies are small text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do different jobs, like building visitor statistics, letting you navigate between pages efficiently, remembering your preferences and generally improving your web site experience. We can split cookies into 4 main categories:

Category 1
Strictly necessary cookies

We do not use this type of cookie on our website.
These cookies are used to remember your preferences and to facilitate moving around a website which operates secure (or login-protected) area of a website.

Category 2
Performance cookies

By using our website and online services, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use a website. For example, they measure which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect any information that identifies a visitor: information these cookies collect is aggregated and anonymous; it is used to provide general visitor statistics and improve how a website works.

Category 3
Functionality cookies

We do not use this type of cookie on our website.
These cookies allow the website to remember choices you make (such as your user name and password) and provide enhanced, more personal features.

Category 4
Targeting or advertising cookies

We do not use this type of cookie on our website.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

You can find more information about cookies by visiting


Home Veg Box is committed to protecting the privacy of all individuals and organisations using this web site.

INFORMATION COLLECTION & USE. Home Veg Box does not store or collect any personal information about site users beyond anonymised usage and analytic information outlined in our cookie policy. Any information sent to us (messages, email addresses, personal data, etc) is kept in the strictest confidence and never disclosed to any third parties without your express, written permission. We do not give or sell information to any third parties. Ever.

LINKS. Where this web site contains links to other sites, please be aware that Home Veg Box is not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of other web sites. Links to external web sites will typically open in a new tab or window.

FEEDBACK. Feedback submitted online is used to improve our service. We try to respond to all feedback where a valid email address is included. This work is always carried out in the strictest confidence.


Home Veg Box is committed to protecting your data and privacy in accordance with the provisions of the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) coming into force on 25 May 2018.

This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of, update or erase that information and procedures that we have in place to safeguard your privacy.

When submitting information to us through the web site or by any other means, you will be asked to give your consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy.  If you change your mind, you may withdraw your consent by notifying Home Veg Box in writing, electronically or on paper.  If you do not agree with this Privacy Policy, you should not submit information to us through, or in connection with our web site or by any other means, but you should be aware that Home Veg Box is unable to process an application without the personal information requested.

Identity and Contact Details of the Data Controller:

Home Veg Box
5 Barden Grove
LS12 3EH
United Kingdom

Home Veg Box has applied to be registered as a "Data Controller" under the terms of the Data Protection Act 1998 and GDPR 2018 and we shall ensure we comply with all the protection these regulations afford to you.

Why we collect your data

When you complete the contact form on our web site, we ask for your personal information (name, position, e-mail address and contact telephone number) so that we can best reply to your enquiry.

The legal basis for collecting this data is contained in GDPR Article 6, paragraph 1, sub-paragraphs a, b, c and e.

The information we collect from you

When you complete the contact form on our web site we will collect, process and store some personal that relates to, and identifies you.  This information includes, but is not limited to, your name, e-mail address, telephone number (land line or mobile) and address.

Data not provided by you

We will gather additional information for due diligence purposes.  This additional information will be gathered from system processing data sources and includes, but is not limited to browser and browser version, IP address, operating system, anonymised location data.

Why we process your information

We process your information for the purpose of:

  • Dealing with your enquiries and requests;
  • Providing and personalising our services;
  • Analysing service distribution;
  • Analysing usage and market penetration;
  • Analysing location information;
  • Maintaining information as a reference tool or general resource to develop policy;
  • Auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes.

We may also gather information and statistics for the purposes of monitoring web site usage via Google Analytics and may provide such aggregate information to third parties.  These statistics will not include information that can be used to identify you.

How we process your data

The information you provide to us using our web site form and other methods will be transferred to, and held in, our contact relationship management (CRM) system.  

We may ask for extra information about your organisation to help us respond better to you.

Where the processing takes place

We process your data at Home Veg Box office in Leeds (see above address). 

Who will see your data

Your information may, for the purposes set out in this Privacy Policy, be disclosed for processing to:

  • Our employees;
  • Our affiliates (if any);
  • Successors in title to our activities;
  • Third party consultants, contractors or other service providers who may access your personal information when providing services (including but not limited to IT support services, external experts for peer review purposes) to us;
  • Government bodies and law enforcement agencies and in response to other legal and regulatory requests;
  • Auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes.

Transfer of your data to a third country/international organisation

We will not transfer your data to another country or international organisation. 

Period for which the data will be stored

The period for which we will retain your data is determined by the time needed to assess and respond your enquiry, the duration of any analysis of data required to best deploy and implement the app and any management function that may arise from your enquiry and the need to aggregate data to inform grant making policy/processes.

Communication with you

We will only send you communications directly relating to your enquiry or our services.

Information security

We believe that we have appropriate policies, rules and technical measures to protect the personal data which we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All of our employees and data processors who have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of your information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted.  Your communications may route through a number of countries before being delivered. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.


When submitting any personal information (including, without limitation, your enquiry) to us you will be asked to indicate your consent to the use of information as set out in this policy.  We reserve the right to amend or modify this policy and if we do so we will post the changes on this page of this web site.  It is your responsibility to check the policy every time you submit information to us.  We will record that you have consented to our use of your personal information.

In the event that the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

Your right to withdraw consent

You have the right, at any time, to withdraw your consent for us to hold and/or process your personal information.  If you wish to withdraw your consent please contact the Data Protection Officer whose details are at the start of this policy.

Your right to request access, rectification, erasure, object to/restrict processing and portability

You have the right to contact Home Veg Box at any time to:

  • Request access to your personal data
  • Request rectification of any inaccuracies in your personal data
  • Request that your personal data be erased from our data base
  • Object to the processing of your personal data
  • Request that we restrict the processing of your personal data
  • Request that we send your personal data to another controller in a commonly used format

When submitting a request to our Data Protection Officer at the above address please provide your name and address.  We should be grateful if you would also give brief details of the information set which you would like a copy or which you would like to be corrected (this helps us more readily to locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you.

Your right to lodge a complaint with the UK Supervisory Authority

If you feel that we have not responded fully to your requests you have the right to submit a complaint to the UK Supervisory Authority at:

The Information Commissioner's Office
Water Lane
Wycliffe House
Wilmslow, Cheshire, SK9 5AF
Tel. +44 1625 545 745 
Web site:

Wherever possible, Home Veg Box is committed to the promotion and use of the most environmentally appropriate equipment and consumables. We recognise that any service industry might have an impact on the environment, and we aim to operate responsibly and with integrity.

The policy was established at the highest level of management, and is distributed to all members of staff. We aggressively source the most appropriate products from suppliers, and our waste-management policy ensures that wherever possible we recycle in a sustainable manner.

Where the use of inappropriate materials is unavoidable, we strive to encourage industry leaders, clients and suppliers to identify better, more sustainable products.


  • To comply with the very highest industry standards in environmental awareness and practice.
  • To communicate the policy with all levels of staff and to ensure full compliance across the company.
  • To review our policies and procedures on a regular basis.
  • To set clear objectives in partnership with our clients.
  • To work with suppliers who are equally committed to good practice.
  • To reduce waste and minimise pollution.
  • To reduce energy consumption by the use of energy-efficient products.